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Frequently asked questions

Updated 21 October 2026

Is 1313 Green App free?

Yes. It is free to join and use.

Do I need an email address?

No. You sign up and log in with your phone number. Adding an email is optional.

Can other members see my phone number?

No. Your phone number is not shown to other members.

How do I install it?

Open the app in Chrome and choose Install app or Add to Home screen. See the install guide.

How do I report something?

Tap Report beside a post. It opens an email to us. See how reporting works.

How do I delete a post?

You can delete your own posts at any time inside the app.

How do I delete my account?

Email us from the details you registered with and ask for deletion.

I forgot my password. What now?

Email us the phone number you signed up with and we will help you set a new one.

Why does the app reload when I choose a video?

This can happen on phones with little memory. See our tips for photos and videos.

Will I see adverts?

We may show ads served by Google AdSense. Read our Privacy Policy to learn how cookies and ad personalisation work.